BrantfordMusic.com Store Policies
Ordering Information
How do I know if the item(s) I ordered are in stock?
All products on brantfordmusic.com are in stock! Most of our competitors list entire catalogues of products but have very few in stock. We realize that this can be very frustrating to shoppers but that's not how we roll! Everything in the world is available "special order" but that doesn't help if you want to buy it right now. If you see something you like you can come by, play it, buy it, and take it home today if you wish. None of our competitors can make that claim. Also, if an item sells, it will say "Out of Stock" and once it ships it will no longer appear on our store.
Do I need to create an account?
No. An account allows you to save your cart, order history, order status, name and address information. This helps speed up your checkout process and check on current orders. You can checkout as a guest but you could miss out on special offers that only get sent to customers with accounts. All accounts are password protected and are protected by our privacy policy.
What types of payments do you accept?
We currently accept VISA, MasterCard and American Express via our online store. In our retail store we also accept Cash and Debit.
When will my credit card be charged?
Your credit card will be charged once you click "Place my order" on the checkout screen. Please review your order, billing and shipping information before you click!
What about sales tax?
All online orders are subject to applicable sales taxes which will be calculated upon checkout. Sales taxes are calculated based on the tax laws of the province or territory of the shipping address.
Can I cancel an order?
We recognize that on occasion an order may need to be changed or cancelled. Please contact us immediately if you need to change or cancel your order. Unfortunately if your order has already shipped we cannot change or cancel your order and it will be subject to our return policy listed below.
Shipping Policy
***November 15, 2024.....Due to a nationwide strike Canada Post has shut down operations and we cannot currently ship any products. Any non-pickup orders placed will be cancelled until further notice. Please call or email us if you have any questions***
When will my order ship?
We ship orders out Monday to Friday. All orders received before 4pm EST ship out same day. Orders received after 4pm EST ship out the next day and orders received after 4pm EST on Friday will ship out on Monday. Please note that in the event of a holiday, orders will ship the next business day.
Where do you ship to?
Currently we only ship to addresses within Canada.
Is my order insured?
Yes. We insure all orders to protect you. Instruments are valuable and we want you to rest assured that your order is in good hands.
How long will it take for my order to arrive?
With the exception of music books and a few very small items all order are shipped via expedited parcel and a tracking number will be emailed to you once your order ships. Although there are some exceptions most orders are received within 7 days once shipped.
Returns & Exchanges
We do not accept any discretionary returns or exchanges
What if I received a defective product?
If you believe you have received a defective product please contact us immediately so that we may begin to work on recifying the situation.